Answers in minutes.
Setup guides, straight answers, and a human when you need one.
Quick start.
Frequently asked.
How do I connect my broker?
Go to Connect. London Trading Index accounts sync with just the account number; any other MT4/MT5 broker installs the Elave sync EA — prop firms included. Trades sync automatically every 5 minutes.
How does AI coaching work?
Log a trade — manually or via broker sync — and click 'Analyze with AI'. It detects patterns like revenge trading, FOMO, overtrading, and tilt, then gives actionable coaching.
What's included free?
Everything except the TradingView indicator. Sign up with no card and the full platform is yours — picks, analysis tools, journal with broker auto-sync, AI coach, news, calendar, education, and the Discord. A $1,000 deposit with a partner broker (TradingIndex, PU Prime, TradeZero, Tradovate, and Tastytrade) unlocks the indicator; the deposit stays in your own account. The Strategy EA is by application only. Brokers pay us the referral fee; you keep your capital.
How do I import trades from a CSV?
Go to Journal, click 'Import CSV'. Upload your file, map the columns — auto-detected for MT4/MT5, TradingView, Myfxbook — review the parsed trades, then import. Maximum 500 trades per import.
How does the referral program work?
Go to Referrals to get your unique link — you earn a share of the broker CPA for every trader who funds a partner-broker account through it. Full rates and terms at elavefx.com/partners.
Can I use Elave on mobile?
Yes — the web app is fully responsive and works on any mobile browser. A dedicated iOS/Android app is on the roadmap but not yet available; mobile web is the recommended way to trade on the go today.
How is my trading data secured?
All data is stored with Row Level Security — you can only access your own trades. API keys are never exposed to the browser.
How do I delete my account?
Go to Settings > Account > Danger Zone > Delete Account. This permanently removes all your data including trades, posts, and profile.
Broker sync, fixed.
I see a sad face on my chart
Go to Tools > Options > Expert Advisors. Make sure both 'Allow DLL imports' and 'Allow WebRequest for listed URL' are checked. Then click OK and try again.
It says "WebRequest failed"
The URL must be exactly https://elavefx.com with no trailing slash, no www, and no extra spaces. Go to Tools > Options > Expert Advisors and double-check the URL you entered.
I can't find the EA in Navigator
Make sure you restarted MetaTrader after copying the file. Also double-check that the file is in the Experts folder, not Indicators or Scripts.
It's not syncing new trades
Elave accepts one sync per account every 5 minutes (the EA retries automatically), so a fresh trade appears within minutes. Check the Experts tab for sync messages; if there are none, remove and re-attach the EA.
Does it work with demo accounts?
Yes — demo accounts sync exactly like live ones, and that's how most traders start.
Can I use this on multiple accounts?
Yes. Generate a different API key for each account in your Elave Settings page. Attach a separate EA instance for each account.
Will this place trades on my account?
No. The EA is strictly READ-ONLY — it reads your trade history and sends it to Elave. It cannot place, modify, or close trades.
Does it work with prop firm accounts?
Yes. Works with any MT4/MT5 prop firm — FTMO, MyFundedFX, The5ers, and the rest.
Still need help?
Email us at support@elavefx.com