Refund Policy

Access to the Elave FX platform is free. There are no subscriptions and no recurring charges, so there is nothing to refund for platform access.

Funds you deposit with a partner broker belong to you and are held by the broker, not by Elave FX. We never take custody of your trading capital. Withdrawals, chargebacks, and any refund of a broker deposit are handled solely by your broker under its own terms — please contact the broker directly.

The Strategy EA is a one-off paid product sold by application. Because it is a digital product delivered electronically, the following terms apply:

• [TO FILL — your stated refund window and conditions, e.g. eligibility before delivery/activation]
• [TO FILL — whether refunds are available after the licence key or files have been delivered]
• [TO FILL — how to request a refund and expected processing time]

Where you are a consumer in the EU/UK, you may have a statutory 14-day right of withdrawal for digital content, which you may lose once supply begins with your prior express consent and acknowledgement. These placeholders must be completed with your actual terms and confirmed by counsel before launch.

For a paid product, email support@elavefx.com with your order details. Eligible refunds are returned to the original payment method.

Questions about this policy? Email support@elavefx.com.